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Job Summary:
As a Field Services Engineer, you will provide post-sales services and support for Rackable enterprise customers. Field Services Engineers team with Rackable account teams and customers to understand customer requirements, scope appropriate services, and deliver service projects. Service projects include various aspects of project planning, project management, installations, requirements analysis, architecture/design, implementation, optimization, and on-going customer support processes.

Rackable Global Services will continue to evolve toward higher value-added solutions and Field Services Engineers are integral to the success of these solutions. Solution examples are complex architectures including storage to support mission critical applications such as database (MSSQL and Oracle), email systems (Exchange), and SAP.

Essential Functions:
The essential responsibilities of the Field Services Engineer is to assist Rackable customers through on-site support and consulting services with the optimizing of Rackable products including:

• Project planning for tasks of moderate to high complexity.
• Installation and configuration of Rackable hardware and software products.
• Optimization including upgrades, performance monitoring and system audit tasks.
• Customer support including troubleshooting and problem resolution.
• Communication with clients and management.

It is critical for this individual to understand the customers’ technical environment in order to be able to deliver effective solutions. Typical customer technical environments include:

• Operating Systems: Unix and Windows systems administration functions
• Networking: Local area network technology, specifically Infiniband, Ethernet, IP, DNS and NIS associated daemons. Network architectures include: hubs, repeaters, bridges, routers, and switches.
• Storage: SAN and NAS storage communications including caching and streaming technologies.
• x86 server architectures
• Datacenter power schemes including DC power.
  This individual will contribute positively to specific projects as part of the project planning, project management, installations, requirements analysis, architecture/design, implementation, optimization, and customer support processes.

Requirements:

• Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators and managers.
• Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals, and meet high quality standards.
• Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.
• Ability to provide consulting services and recommendations to the customer.

Must have direct experience in the following areas:

• Windows: good knowledge of NT, Win2K, Win2K3. Understand share and NTFS security concepts.
• Unix: good knowledge of Berkeley, Linux, and/or System V Unix system administration concepts including disk and network administration, NFS and NIS/NIS+ administration
• Networking: knowledge of Ethernet, IP, DNS and NIS associated daemons. Also, Fiber Channel, Infiniband, and Gigabit Ethernet.
• Knowledge of network architectures including hubs, repeaters, bridges, routers, and switches.
• Storage: knowledge of storage and storage sub-systems including administration and the concepts of file systems, disk partitions, mounts, quotas, mirroring and sizing.
• Knowledge in AC and DC power as well as datacenter power distribution.
• Good knowledge of NAS, DAS, SAN (fabric attached architectures).
• Experience with Data ONTAP fundamentals.

• Up to 75% travel required.
• Off hours work (nights and weekends) is required.

Responsibility and Interaction:

• Responsibility:
• The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions.
• This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

Interaction:

• This individual interacts primarily with operation staff and their management, and the technical team within Rackable and at customer sites on assigned projects. At customer sites may work with system administrators and technical managers.
• Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities.
• The ideal candidate will be a proactive contributor and subject matter expert on team projects.
• To be successful, this individual must demonstrate favorable results through coaching and influencing others.
  Professional Services

Education and Experience:

• A minimum of 2 years of experience is required; 6 to 8 years of experience is preferred.
• A Bachelor of Science Degree in Electrical Engineering, Computer Science, or related areas strongly preferred; or equivalent experience is required.
• Rackable Certification is required.
• MCP and other MicroSoft Certifications are a plus.
• ITIL certification is value add.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.

Rackable Systems
www.rackable.com

• NO RECRUITER PLEASE ***

Please submit all resumes to qnguyen@rackable.com